The Present: CSS to Make a Big Move

By Guy Maynard  July 25, 2025

“Everyone will have desks,” declares Blake Burrell, CSS Director of Community Impact, anticipating the move of most of the CSS staff and programs from 1160 Grant Street to 2870 West 10th Place, a former Oregon Department of Motor Vehicles facility. The move will take place between now and the end of 2025.

 

Examples abound of how current space limitations have increased the challenges of the important and already difficult work that CSS does in providing shelter and services for the unhoused.



Development Manager Pujita, the longest-serving CSS staff member with more than 10 years in the organization, hasn’t had an office or a desk since before the COVID pandemic. Director of Philanthropy Heather Quaas-Annsa hasn’t had a desk in three years, and sometimes her personal passenger van has been used to store materials for development events.

 

The five-person Service Navigation team has five desks in the small office at 1160 Grant, which also includes a “flex” desk sometimes used by the Human Resources or Facilities teams. In that space, which also serves as a corridor within the building, navigators try to meet clients, talk on the phone to service providers or clients, and attend online meetings, among other tasks. This, while also contending with noise from the outer office, just a thin wall away. “We have simply outgrown our once suitable spaces,” says Blake.

“We only can accommodate two client chairs in the office, and we share them so whenever somebody has a client they just move a chair over by their desk,” says Service Navigation Manager Mellinda. “Our program growth and increased engagement means we have outgrown the current capacity of our navigation office.”

 

“We knew for years that we were outgrowing that building,” says co-founder Erik de Buhr, who retired from CSS at the end 2022.


Acquisition of property at 1845 West 11th in 2018 helped with offices for the service and development teams and an adjacent lot that accommodates several Huts and has grown into the Access Center with showers, laundry, and free clothing services. For a time, CSS also rented space at Eugene Builders Exchange, where Erik, Mona, Heather, and Caiti among others, had offices.

 

CSS staff and programs have continued to grow and the space squeeze continued to tighten.  “This is a good problem to have,” Blake says. 


“We’ve been looking for a new building for at least two years,” Heather says.

As CSS took possession of the 10th Place property in June, plans began to develop to turn the once cold and bureaucratic DMV building into a warm, welcoming, efficient—and colorful—new home for CSS. All staff members were invited to offer suggestions for use of the space. At the first all-staff meeting in the new building, sheets of paper were taped to the walls in various locations for people to write down suggestions for best uses of the spaces. Input ranged from the extremely practical – “private room to meet with clients,” “cubbies for supplies”—to the highly creative—“artsy, fartsy décor,” “creative chaos area.”

 

CSS is working with architects to redesign the space to meet the organization’s needs. Early plans called to add walls to create three big rooms in the middle of the space (where DMV clients used to stand in line): a room for the navigators with a private office for client meetings; a room for support workers, facilitators, and community managers; and a common room for meetings and programs—like music, art, seminars, medical services or, even, movie nights). Existing offices will house the development team and the co-directors Heather and Blake. A well-equipped kitchen could serve as a break room where spontaneous cross-team communication can happen or host cooking classes.  A 1,000-square-foot garage-like area could become the new shop or a valuable storage area.

The property also includes a 1.64 acre paved lot next to the building that could accommodate Huts, firewood processing and storage, building supplies, or new outbuildings. There is also—as one would expect at a former DMV site—lots of parking for staff, clients, and visitors, a welcome change for those who have tried to park at the Grant Street or 11th Avenue locations or to navigate the walk between them during their already busy work days.

 

“The new building provides an opportunity for our teams to be under one roof, to improve our ability to sustain operations, and to explore new options for social services and housing supports,” Blake says. “A lot of heart has been poured out to run our operation from 1160 Grant Street.  I love that building. It’s charming, but it’s not sustainable, not large enough for us to do our jobs in the way we need to.” 

 

“We’re really trying to make the new place feel like home and bring elements of 1160 to it, so it has that charm and homey appeal that we all adore.”


Pujita was there in the early days at Grant Street. She and co-founders Erik and Fay shared the inner office that now houses the five navigators plus the flex desk. “It was great because it was just the three of us in the office, so it seemed very spacious at the time,” she says. “We were one big happy family. We saw each other all the time and we heard each other's conversations on the telephone, so we would know what the other person had already said, and it was easier to make decisions with the three of us there in one place.”


But as the organization grew, she became something of an organizational vagabond. She was supposed to move to the Eugene Business Exchange with Erik and Heather, but the air fresheners and carpet smells collided with her sensitivity to scents, so she moved to 1845 W. 11th. Then COVID hit, and she worked from home. Then the service team moved to 1845, and the development team was allotted a shared desk back at Grant Street. Then the navigators moved in and that desk was reassigned, and the team started doing a lot of work from home. 


Since then, when she needs to be in the office, she tries “to find a spot where you could maybe put papers down. I’ll go to the kitchen table, but sometimes that’s busy, or I might go to the yurt, but that can be busy with meetings, too. It’s really frustrating.”  Finding places for team meetings has also been difficult, and they often end up in coffee shops and have been provided flexibility to work from home.


Pujita is thrilled  that the development team has a dedicated office in the new building. Team members Amanda, Jennifer, and Camille have never had CSS offices or desks. They will be among the first to move to the new building because the office space is already there and can be accessed by an outside door, so they will be able to come and go even while construction is going on in other places.


The new building also brings a new opportunity to become “one big happy family again,” Pujita says. “We will all be together.”

 

“We're so big now! We have 37 employees and we see each other twice a month at all-staff meetings,” she says.  “I think it’ll be really good for the organization as a whole to be all working together in the same building.” This move will allow the development team to be more included in daily operations.


Just the prospect of having space for everyone to do their job comfortably has already boosted staff morale. Mellinda says in her monthly one-on-one meetings with her team members, she asks about what’s working and what’s not working for them, and “the space” is “the only ‘not-working’ feedback I’ll get—the noise and all the things that we can’t fix,” she says. “Having everybody know that we’ve found a path forward so we don’t have to keep working under these conditions definitely improves morale.”


Facilities Manager, Dustin has had to deal with the "nonconforming" physical aspects of the Grant Street building, “It feels a lot like having your hands tied behind your back. At times, there's been a feeling of exasperation and desperation about the situation. One of the main sentiments of the organization is that everyone is working hard to maintain the positive culture and to make the organization better, and make their little corner of the organization work in connection with everyone else, despite how hard it is with the existing space. And this is really going to be kind of a return from that energy output that's going to be really re-energizing for the organization.”

Blake led a University of Oregon interior design studio project with 30 students last fall that looked at the Grant Street building and the 1845 W. 11th property to determine their viability to meet CSS’s ongoing needs. The findings confirmed what CSS leadership had already concluded: the Grant Street facility could not meet CSS needs without an “unimaginable” investment of resources. But, Blake says, the project “also showed us ways that we could explore the utilization of our 1845 West 11th property to emphasize our street outreach operations and the access center, and how those two assets can be complementary towards all our work with the unsheltered community in West Eugene. We want to still have a presence in the neighborhood. Our neighbors are really kind and accommodating, and we have a good relationship with everyone.”


CSS is buying the West 10th Place building. For information about the capitol campaign to support that . . .

Support our new building!

There will be other ways for community members to contribute to the new building. “We're going to try to find really positive ways to engage volunteers and student groups,” Blake says.  Donated firewood,processing equipment, furniture, and supplies will have to be moved, and there will be lots of thoughtful work “deconstructing” the Grant Street facility.  “We've been in 1160 for a long time and there are a lot of treasures. We want to leave the property in really good condition. There's a lot of manual labor that comes with moving and so I've been really generous with our timeline. We're looking at a six-month timeline starting in July, and we will be finalizing this moving timeline when the plan for our interior renovations at the property are finalized. We will need all the help we can get to make this move,” says Blake.


Heather suggests that community members can help add vibrancy to the new building. “We don't want this building to be very sterile. That’s not us as an organization. We're welcoming. We have color. There’s feeling behind it. We're probably going to paint some sort of mural. We'll probably do some gardening and bring in a little free pantry and a little free library and other things to make the space more welcoming for everyone, not just for clients and staff but for the community at large.”


How can I help?

News & Events

To stay connected and learn about upcoming events, subscribe to our quarterly newsletter.


If you are a member of the media who is seeking information or would like to request an interview, contact community@cssoregon.org.


Subscribe to Newsletter
Mon
Tue
Wed
Thu
Fri
Sat
Sun

30

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

1

2

3

July 26, 2025
Because of your support, we’re growing into something bigger—two new spaces designed to better serve our unhoused neighbors. Community Supported Shelters is in the middle of an exciting transformation. After over a decade at our Grant Street location, we’ve purchased a new building that will allow us to bring our in
July 24, 2025
Erik de Buhr fell in love with the building at 1160 Grant long before there was a Community Supported Shelters. He was involved with a group that built things out of salvaged materials (Resurrected Refuse Action Team), including huts that would turn out to be precursors to the CSS Conestoga Huts. “I’d been eyeballing t
June 24, 2025
Community Supported Shelters (CSS) has been proudly selected as a 2025 Lowe’s Hometowns project, one of only 100 community-nominated, large-scale renovations nationwide. This recognition is part of Lowe’s five-year, $100 million commitment to revitalizing the spaces that serve as the heartbeat of hometowns across Ameri
June 15, 2025
In the warmth of a late-spring day, in front of the Community Supported Shelters office on Grant Street, Blake Burrell strikes up a conversation with a familiar face. He gives a warm hug and kind words before unlocking the front door to the social service office. The office is full of resources like clothing, surviv
I didn't want to participate in the 5K. Too early on a Saturday morning, and besides, I don't love c
April 30, 2025
I didn't want to participate in the 5K. Too early on a Saturday morning, and besides, I don't love crowds. Then I learned that CSS wasn't only buying tickets for staff to participate, but we were also buying up to 10 tickets for our clients to join the first-ever Team CSS for the 5K run at the Eugene Marathon.
April 15, 2025
In a September 2023 interview, Sabrina, who had been in a CSS Hut for about two years, said, “It's been well over 10 years since I've had a job, because my drug habit has caused me to be homeless.”
April 14, 2025
Spring is a season of renewal—and at Community Supported Shelters, it’s arriving alongside some significant and hopeful changes. I’m writing today to share updates about our growth as an organization, exciting developments in local policy, and a special event we hope you'll join us for.
April 13, 2025
If you have the opportunity to meet Harley and discuss her job at CSS as a Community Facilitator, you will be impressed. She is confident, thoughtful, and compassionate about the work she does to improve the lives of her clients and help move them on a path to sustainability. But you have the feeling there is something else. And when you learn about her story you understand there is more. Way more.
April 12, 2025
Meet Crystal, one of our newest CSS volunteers. Crystal has quickly become a welcoming presence at our Access Center, generously donating her time once a week to support staff and clients with a smile.
April 11, 2025
Little by little for ten months, St. Mary's Episcopal Church Congregation collected cans and bottles. And now, those small BottleDrop deposits have provided a big return: shelter for the unhoused. Recently, St. Mary's donated $3,000 to CSS and adopted their FOURTH Conestoga Hut! St. Mary’s has been a long-time supporter of CSS. They hosted our first ever Annual Celebration back in 2014. We’re beyond grateful for their decade of support!
Show More